What information does an Uber Eats driver receive?
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After accepting a delivery request, the driver receives the order number, order details, and the customer's name. Directions to the pickup location are displayed along with any specific pickup instructions. The order receipt should always match the details shown in the driver app.
What to do if the customer is not reachable to pick up the order?
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If you cannot reach your customer, either by SMS or call, a timer will start in the app. When the timer ends, the app will provide instructions on what to do with the order.
How to ensure the safe delivery of orders?
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Place orders in a basket, under-seat bag, or backpack that is properly secured to your bike or yourself and does not affect your balance. Never carry orders in your hands or on the handlebars.
What are Uber’s community guidelines regarding safety?
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Uber’s community guidelines do not allow sharing your account or personal information used in connection with your account, such as your username and password, with another person. Everyone on the Uber platform must treat others with respect, support each other's safety, and follow the law. To keep roads safe, drivers must adhere to safe driving behavior.
When do I get my points?
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You earn points over a fixed period of one month. Points reset after each calendar month. When you earn enough points to unlock the next reward level, you can immediately start enjoying the new rewards.
What are the highest reward levels in Uber Eats Pro?
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Gold, Platinum, and Diamond statuses are the highest and receive the most discounts and rewards. To achieve one of these statuses, you need to maintain a rating above 95%, which means making high-quality deliveries.
What rewards does Uber Eats Pro offer?
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With Uber Eats Pro, you can get 100% tuition coverage at Arizona State University online for yourself or an eligible family member to earn a bachelor's degree or take entrepreneurship or English courses. You can save money on car services at over 30,000 shops. With the Uber Pro Card, you can get cashback on gas and electric vehicle charging.
