What delivery options are available?
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There are three delivery options. The driver can leave the order at the door, the customer can meet the driver outside, or the customer can pick up the order at the door. When the driver arrives at the address, the customer receives a notification. The driver should check the app to see which delivery option was chosen and follow the instructions to complete the delivery.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
What should an Uber Eats driver have on two-wheeled transport for safety reasons?
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Safety experts and couriers recommend having a helmet, insulated delivery bag, reflectors or lights, phone mount, plastic bags, and flashlight. You can purchase delivery equipment in the Uber Eats online store.
What are Uber’s community guidelines regarding safety?
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Uber’s community guidelines do not allow sharing your account or personal information used in connection with your account, such as your username and password, with another person. Everyone on the Uber platform must treat others with respect, support each other's safety, and follow the law. To keep roads safe, drivers must adhere to safe driving behavior.
Is the back-to-back delivery feature available from the first day of work?
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No, only after using the Driver app for a few days can you start receiving new requests while you are still completing deliveries.
What are the highest reward levels in Uber Eats Pro?
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Gold, Platinum, and Diamond statuses are the highest and receive the most discounts and rewards. To achieve one of these statuses, you need to maintain a rating above 95%, which means making high-quality deliveries.
What rewards does Uber Eats Pro offer?
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With Uber Eats Pro, you can get 100% tuition coverage at Arizona State University online for yourself or an eligible family member to earn a bachelor's degree or take entrepreneurship or English courses. You can save money on car services at over 30,000 shops. With the Uber Pro Card, you can get cashback on gas and electric vehicle charging.
