What delivery options are available?
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There are three delivery options. The driver can leave the order at the door, the customer can meet the driver outside, or the customer can pick up the order at the door. When the driver arrives at the address, the customer receives a notification. The driver should check the app to see which delivery option was chosen and follow the instructions to complete the delivery.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
How to ensure the safe delivery of orders?
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Place orders in a basket, under-seat bag, or backpack that is properly secured to your bike or yourself and does not affect your balance. Never carry orders in your hands or on the handlebars.
What safety features are in the app?
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All Uber trips are tracked from start to finish with GPS tracking, and records are kept. If you need to contact your customer through the app, Uber uses phone anonymization technology. Follow My Ride allows your loved ones and friends to see your location. You can also use the emergency assistance button in the app to call authorities for help if you need it.
How many points can I earn per delivery?
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You earn 1 point for every completed delivery, 3 points during lunch hours from 11 am to 2 pm, and 6 points during dinner hours from 5 pm to 9 pm.
Who pays the toll fees?
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During deliveries, any toll that drivers pay while delivering will be refunded to them. If you are the driver of Uber Eats, the app registers when you have gone through a toll, and your toll fee will be automatically added to your fare.
How do I invite friends to Uber Eats?
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First, go to your Driver app and tap the menu icon. Then tap Earnings, Invite and Earn, and Learn more. Tap Select from contacts, then choose a contact and tap Send invites.
