What information does an Uber Eats driver receive?
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After accepting a delivery request, the driver receives the order number, order details, and the customer's name. Directions to the pickup location are displayed along with any specific pickup instructions. The order receipt should always match the details shown in the driver app.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
Which helmet should I choose for working as a courier?
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All helmets sold in the U.S. must meet the safety standards of the Consumer Product Safety Commission (CPSC). They must have a label inside with the month and year of manufacture, serial number, and confirmation that they comply with U.S. CPSC Safety Standard for Bicycle Helmets for Persons Age 5 and Older.
What are Uber’s community guidelines regarding safety?
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Uber’s community guidelines do not allow sharing your account or personal information used in connection with your account, such as your username and password, with another person. Everyone on the Uber platform must treat others with respect, support each other's safety, and follow the law. To keep roads safe, drivers must adhere to safe driving behavior.
How are rates calculated?
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Rates are calculated based on the time and distance of the trip, the number of trips, and other factors such as local requirements, regions, or unpopular delivery hours.
What should I do if I don't see the toll in my fare breakdown?
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If you don't see the toll fee in your fare breakdown after completing the delivery, submit a request to review the toll fee. Go to Help, select Trip Issues and Adjustments, then Issues with my fare, and select My toll or parking fee wasn't included in my fare.
How do I know if my friend has met all the conditions?
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After your friend completes the specified number of trips and meets the referral offer requirements, you will see the reward added to your account. It will appear in your next week's statement.
