What should I do if there are problems during delivery?
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You can contact support if you need help resolving an issue during delivery. You can reach an agent by tapping the menu icon, then selecting Help and the issue you need assistance with.
What to do if the customer is not reachable to pick up the order?
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If you cannot reach your customer, either by SMS or call, a timer will start in the app. When the timer ends, the app will provide instructions on what to do with the order.
What should an Uber Eats driver have on two-wheeled transport for safety reasons?
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Safety experts and couriers recommend having a helmet, insulated delivery bag, reflectors or lights, phone mount, plastic bags, and flashlight. You can purchase delivery equipment in the Uber Eats online store.
What safety features are in the app?
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All Uber trips are tracked from start to finish with GPS tracking, and records are kept. If you need to contact your customer through the app, Uber uses phone anonymization technology. Follow My Ride allows your loved ones and friends to see your location. You can also use the emergency assistance button in the app to call authorities for help if you need it.
How are rates calculated?
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Rates are calculated based on the time and distance of the trip, the number of trips, and other factors such as local requirements, regions, or unpopular delivery hours.
What are the highest reward levels in Uber Eats Pro?
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Gold, Platinum, and Diamond statuses are the highest and receive the most discounts and rewards. To achieve one of these statuses, you need to maintain a rating above 95%, which means making high-quality deliveries.
Why do I need referrals?
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You can earn more money through referrals. Invite friends to deliver using the Uber Eats app, and if they complete a certain number of deliveries and meet the requirements, you will receive a reward.
