What information does an Uber Eats driver receive?
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After accepting a delivery request, the driver receives the order number, order details, and the customer's name. Directions to the pickup location are displayed along with any specific pickup instructions. The order receipt should always match the details shown in the driver app.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
What should a courier on two-wheeled transport pay attention to for safety?
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It is important to choose the right gear. Uber recommends finding a helmet that fits properly if you ride a bike, motorcycle, or scooter. According to safety experts, helmets can protect you if worn according to the manufacturer's instructions: low on the forehead and snug under the chin.
What insurance does Uber recommend for Uber Eats drivers?
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Uber recommends optional additional insurance from partner Aon. The additional Injury Protection insurance is designed to help people driving or delivering with Uber to have peace of mind if the unexpected happens.
How are rates calculated?
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Rates are calculated based on the time and distance of the trip, the number of trips, and other factors such as local requirements, regions, or unpopular delivery hours.
What should I do if I don't see the toll in my fare breakdown?
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If you don't see the toll fee in your fare breakdown after completing the delivery, submit a request to review the toll fee. Go to Help, select Trip Issues and Adjustments, then Issues with my fare, and select My toll or parking fee wasn't included in my fare.
How many deliveries does my friend need to make for me to get a reward?
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The required number of trips and referral reward amount vary by city. You can find details on potential rewards for each invitee in the Driver app once your friend signs up.
