What should I do if there are problems during delivery?
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You can contact support if you need help resolving an issue during delivery. You can reach an agent by tapping the menu icon, then selecting Help and the issue you need assistance with.
What to do if the customer is not reachable to pick up the order?
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If you cannot reach your customer, either by SMS or call, a timer will start in the app. When the timer ends, the app will provide instructions on what to do with the order.
What should an Uber Eats driver have on two-wheeled transport for safety reasons?
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Safety experts and couriers recommend having a helmet, insulated delivery bag, reflectors or lights, phone mount, plastic bags, and flashlight. You can purchase delivery equipment in the Uber Eats online store.
What are Uber’s community guidelines regarding safety?
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Uber’s community guidelines do not allow sharing your account or personal information used in connection with your account, such as your username and password, with another person. Everyone on the Uber platform must treat others with respect, support each other's safety, and follow the law. To keep roads safe, drivers must adhere to safe driving behavior.
How are rates calculated?
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Rates are calculated based on the time and distance of the trip, the number of trips, and other factors such as local requirements, regions, or unpopular delivery hours.
What should I do if I don't see the toll in my fare breakdown?
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If you don't see the toll fee in your fare breakdown after completing the delivery, submit a request to review the toll fee. Go to Help, select Trip Issues and Adjustments, then Issues with my fare, and select My toll or parking fee wasn't included in my fare.
Why do I need referrals?
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You can earn more money through referrals. Invite friends to deliver using the Uber Eats app, and if they complete a certain number of deliveries and meet the requirements, you will receive a reward.
