What information does an Uber Eats driver receive?
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After accepting a delivery request, the driver receives the order number, order details, and the customer's name. Directions to the pickup location are displayed along with any specific pickup instructions. The order receipt should always match the details shown in the driver app.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
What should an Uber Eats driver have on two-wheeled transport for safety reasons?
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Safety experts and couriers recommend having a helmet, insulated delivery bag, reflectors or lights, phone mount, plastic bags, and flashlight. You can purchase delivery equipment in the Uber Eats online store.
What safety features are in the app?
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All Uber trips are tracked from start to finish with GPS tracking, and records are kept. If you need to contact your customer through the app, Uber uses phone anonymization technology. Follow My Ride allows your loved ones and friends to see your location. You can also use the emergency assistance button in the app to call authorities for help if you need it.
What does the time element include when setting the rate?
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The time element includes the total amount of time from accepting the delivery request to completing the delivery at the destination and the waiting time at the merchant.
How does Uber Eats Pro work?
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Your goal is to earn points, so deliver with Uber Eats. Some deliveries may earn you more points. Besides earning points, you can unlock more rewards by maintaining a restaurant and customer satisfaction rating of at least 95%. The higher your status, the more rewards you unlock.
How many deliveries does my friend need to make for me to get a reward?
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The required number of trips and referral reward amount vary by city. You can find details on potential rewards for each invitee in the Driver app once your friend signs up.
