What should I do if there are problems during delivery?
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You can contact support if you need help resolving an issue during delivery. You can reach an agent by tapping the menu icon, then selecting Help and the issue you need assistance with.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
What should a courier on two-wheeled transport pay attention to for safety?
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It is important to choose the right gear. Uber recommends finding a helmet that fits properly if you ride a bike, motorcycle, or scooter. According to safety experts, helmets can protect you if worn according to the manufacturer's instructions: low on the forehead and snug under the chin.
Does the Uber Eats platform care about courier safety?
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For worker safety, Uber Eats has created the Follow My Ride feature, which allows friends and family to know where you are and when you will arrive.
What should I tap in the app when I no longer want to accept orders?
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If you are tired and want to take a break or end your workday, there is an appropriate function for this. You can swipe up and tap on the hand button below to stop requests at any time.
What should I do if I don't see the toll in my fare breakdown?
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If you don't see the toll fee in your fare breakdown after completing the delivery, submit a request to review the toll fee. Go to Help, select Trip Issues and Adjustments, then Issues with my fare, and select My toll or parking fee wasn't included in my fare.
What rewards does Uber Eats Pro offer?
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With Uber Eats Pro, you can get 100% tuition coverage at Arizona State University online for yourself or an eligible family member to earn a bachelor's degree or take entrepreneurship or English courses. You can save money on car services at over 30,000 shops. With the Uber Pro Card, you can get cashback on gas and electric vehicle charging.
