What delivery options are available?
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There are three delivery options. The driver can leave the order at the door, the customer can meet the driver outside, or the customer can pick up the order at the door. When the driver arrives at the address, the customer receives a notification. The driver should check the app to see which delivery option was chosen and follow the instructions to complete the delivery.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
How to ensure the safe delivery of orders?
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Place orders in a basket, under-seat bag, or backpack that is properly secured to your bike or yourself and does not affect your balance. Never carry orders in your hands or on the handlebars.
What are Uber’s community guidelines regarding safety?
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Uber’s community guidelines do not allow sharing your account or personal information used in connection with your account, such as your username and password, with another person. Everyone on the Uber platform must treat others with respect, support each other's safety, and follow the law. To keep roads safe, drivers must adhere to safe driving behavior.
What does the time element include when setting the rate?
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The time element includes the total amount of time from accepting the delivery request to completing the delivery at the destination and the waiting time at the merchant.
Who pays the toll fees?
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During deliveries, any toll that drivers pay while delivering will be refunded to them. If you are the driver of Uber Eats, the app registers when you have gone through a toll, and your toll fee will be automatically added to your fare.
Why do I need referrals?
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You can earn more money through referrals. Invite friends to deliver using the Uber Eats app, and if they complete a certain number of deliveries and meet the requirements, you will receive a reward.
