What information does an Uber Eats driver receive?
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After accepting a delivery request, the driver receives the order number, order details, and the customer's name. Directions to the pickup location are displayed along with any specific pickup instructions. The order receipt should always match the details shown in the driver app.
What to do if the customer is not reachable to pick up the order?
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If you cannot reach your customer, either by SMS or call, a timer will start in the app. When the timer ends, the app will provide instructions on what to do with the order.
What should an Uber Eats driver have on two-wheeled transport for safety reasons?
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Safety experts and couriers recommend having a helmet, insulated delivery bag, reflectors or lights, phone mount, plastic bags, and flashlight. You can purchase delivery equipment in the Uber Eats online store.
What are Uber’s community guidelines regarding safety?
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Uber’s community guidelines do not allow sharing your account or personal information used in connection with your account, such as your username and password, with another person. Everyone on the Uber platform must treat others with respect, support each other's safety, and follow the law. To keep roads safe, drivers must adhere to safe driving behavior.
What do the different colored lines mean during back-to-back delivery?
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The lines are a simple way to guide you. When you accept the request, the dark blue line shows your current route. The light blue line shows your next pickup.
What should I do if I don't see the toll in my fare breakdown?
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If you don't see the toll fee in your fare breakdown after completing the delivery, submit a request to review the toll fee. Go to Help, select Trip Issues and Adjustments, then Issues with my fare, and select My toll or parking fee wasn't included in my fare.
How do I know if my friend has met all the conditions?
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After your friend completes the specified number of trips and meets the referral offer requirements, you will see the reward added to your account. It will appear in your next week's statement.
