What should I do if there are problems during delivery?
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You can contact support if you need help resolving an issue during delivery. You can reach an agent by tapping the menu icon, then selecting Help and the issue you need assistance with.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
Which helmet should I choose for working as a courier?
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All helmets sold in the U.S. must meet the safety standards of the Consumer Product Safety Commission (CPSC). They must have a label inside with the month and year of manufacture, serial number, and confirmation that they comply with U.S. CPSC Safety Standard for Bicycle Helmets for Persons Age 5 and Older.
What are Uber’s community guidelines regarding safety?
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Uber’s community guidelines do not allow sharing your account or personal information used in connection with your account, such as your username and password, with another person. Everyone on the Uber platform must treat others with respect, support each other's safety, and follow the law. To keep roads safe, drivers must adhere to safe driving behavior.
When do I get my points?
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You earn points over a fixed period of one month. Points reset after each calendar month. When you earn enough points to unlock the next reward level, you can immediately start enjoying the new rewards.
What should I do if I don't see the toll in my fare breakdown?
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If you don't see the toll fee in your fare breakdown after completing the delivery, submit a request to review the toll fee. Go to Help, select Trip Issues and Adjustments, then Issues with my fare, and select My toll or parking fee wasn't included in my fare.
What rewards does Uber Eats Pro offer?
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With Uber Eats Pro, you can get 100% tuition coverage at Arizona State University online for yourself or an eligible family member to earn a bachelor's degree or take entrepreneurship or English courses. You can save money on car services at over 30,000 shops. With the Uber Pro Card, you can get cashback on gas and electric vehicle charging.
