How long does the document verification process take?
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The verification process generally takes up to 48 hours. However, due to various factors, in some cities, the waiting time for results may extend to several weeks.
What are the ways I can contact Uber specialists?
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If you have questions, you can message on WhatsApp, Job For Drivers. You can also communicate through the EarnDriver app.
Can drivers rate passengers during trips?
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After each trip, the driver has the opportunity to rate their passenger from 1 to 5 stars and add their comments in the section of the app. In case of an incident, the 24/7 response team will review it and provide feedback.
Is consent required for audio recording?
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Most US states do not require consent for recording, but some states have additional requirements, including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, New Jersey, Pennsylvania, and Washington. So, before trips, it's advisable to familiarize yourself with state laws to avoid violations.
When am I allowed to transport Uber passengers?
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As a driver, your car should only be used for transporting passengers when you are online and accepting ride requests. This is important for maintaining safety and quality of service.
How often are promotions updated?
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Promotions are updated weekly, and the offers vary by city and are provided to drivers individually. If there are no promotions on a particular day, check again the next day. If you no longer receive emails or SMS messages with weekly promotions, you may have opted out of Uber’s mailing list. You can always check weekly promotions in the app.
