How long does the document verification process take?
+
The verification process generally takes up to 48 hours. However, due to various factors, in some cities, the waiting time for results may extend to several weeks.
What are the ways I can contact Uber specialists?
+
If you have questions, you can message on WhatsApp, Job For Drivers. You can also communicate through the EarnDriver app.
Can drivers rate passengers during trips?
+
After each trip, the driver has the opportunity to rate their passenger from 1 to 5 stars and add their comments in the section of the app. In case of an incident, the 24/7 response team will review it and provide feedback.
Is consent required for audio recording?
+
Most US states do not require consent for recording, but some states have additional requirements, including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, New Jersey, Pennsylvania, and Washington. So, before trips, it's advisable to familiarize yourself with state laws to avoid violations.
Can I drive an Uber passenger if I have a family member or friend in the car?
+
Friends, relatives, or any other passengers are not allowed in your car during a trip. When you are online with Uber, your car should only have space for you and your passengers.
Can I use navigation apps that are not part of the Driver app?
+
Even though the Driver app has built-in GPS navigation, you can use third-party navigation systems during Uber trips. Note that when using an external navigation app, the Driver app continues to record trip details to ensure the fare is accurate.
