What should I do if there are problems during delivery?
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You can contact support if you need help resolving an issue during delivery. You can reach an agent by tapping the menu icon, then selecting Help and the issue you need assistance with.
What to do if the customer cancels the order?
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There are times when a customer cancels an order. If the order is canceled after you pick it up from the restaurant, you will receive the full fare, including the estimated pickup fee, delivery fee, and distance fee. When an order is canceled, it disappears from your app and returns you to the main screen. In such cases, you decide what to do with the order.
Which helmet should I choose for working as a courier?
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All helmets sold in the U.S. must meet the safety standards of the Consumer Product Safety Commission (CPSC). They must have a label inside with the month and year of manufacture, serial number, and confirmation that they comply with U.S. CPSC Safety Standard for Bicycle Helmets for Persons Age 5 and Older.
What safety features are in the app?
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All Uber trips are tracked from start to finish with GPS tracking, and records are kept. If you need to contact your customer through the app, Uber uses phone anonymization technology. Follow My Ride allows your loved ones and friends to see your location. You can also use the emergency assistance button in the app to call authorities for help if you need it.
How are rates calculated?
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Rates are calculated based on the time and distance of the trip, the number of trips, and other factors such as local requirements, regions, or unpopular delivery hours.
How does Uber Eats Pro work?
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Your goal is to earn points, so deliver with Uber Eats. Some deliveries may earn you more points. Besides earning points, you can unlock more rewards by maintaining a restaurant and customer satisfaction rating of at least 95%. The higher your status, the more rewards you unlock.
How do I know if my friend has met all the conditions?
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After your friend completes the specified number of trips and meets the referral offer requirements, you will see the reward added to your account. It will appear in your next week's statement.
