What should I do if I am already working as an Uber driver but I also want to make deliveries at UberEats?
+
UberEats tries to create the most convenient conditions for its driver, so you don’t need to download new app. Just open Trip Planner screen, find the settings icon on the bottom right of the screen, and turn on Deliveries.
Where can I download an UberEats app?
+
To download an UberEats app you can use the App Store or Google Play.
How do I use an UberEats app?
+
When you have already downloaded the application and registered on it, you need to open it and press the GO button. After that, you will automatically start receiving notifications about orders in your area.
Is tip included in the order payment and how many tips can I get at one time?
+
No, tip is not included in the price of the order. However, you can accept tips from customers through the riders.uber.com app if they want to. You receive 100% of the gratuity left by the customer, however, in the event of tax being charged on the tips, you may wish to consult an independent tax advisor.
Can customers pay for the service in cash?
+
Yes, they can. Upon receipt of the order, you will immediately receive information on whether the payment will be made in cash or non-cash.
I delivered an incomplete order to a customer from a restaurant and they are asking for a refund through the app. Will my payment be incomplete because of this?
+
You will receive the whole payment no matter if the delivery is complete or not.
What are my working hours?
+
Working at UberEats means you can choose your working hours yourself. You can build and change your working schedule due to your own possibilities and preferences.
Which card have I used to receive money?
+
There are two options open for you. You can choose between using your personal debit card or The Uber Pro Card.
How do I know if I am in a busy area?
+
You can open your app and find the status bar at the bottom of your map screen. It will show you if you are in the busy area or not.
What are busy hours and how can I use them?
+
You can see the different colored zones in the Partner app. You should look for areas with warm colors. The darker the zones are, the shorter the wait times.
