How can I become an UberEats driver?
+
To start working in the UberEats delivery you have to download and sign up for the delivery app. Next, you add all the documents and wait until they are checked. Then you will automatically start to get requests.
What should I do in case of an accident?
+
If there is an accident during delivery, you need to make sure that everyone involved is safe. Then, tap the shield icon in the lower-left corner of the map screen in the UberEats app safety tools. Contact Uber support and describe the details of the accident. If necessary, contact emergency services.
I miss the trip in my pay statement. What should I do?
+
Sometimes Uber reviews exceptionally high fares for security purposes. The payment might also be delayed due to app issues or when you’ve completed a batched trip. If a check is no longer under manual review but you you still haven’t received payment, contact Support to report the missing payment
How do I know if my car passes all the requirements for an UberEats driver?
+
Transportation requirements may vary by region. You have to check car requirements for your region on UberEats official site.
Can customers pay for the service in cash?
+
Yes, they can. Upon receipt of the order, you will immediately receive information on whether the payment will be made in cash or non-cash.
I delivered an incomplete order to a customer from a restaurant and they are asking for a refund through the app. Will my payment be incomplete because of this?
+
You will receive the whole payment no matter if the delivery is complete or not.
What should I do if the customer has changed the delivery address?
+
The maximum distance adjustment by the customer can be within 3 kilometers. If the customer changed the delivery address, your profit will be automatically changed according to the formula:
Full tariff = collection fee + distance covered * cost per kilometer.
You can also cancel the delivery in the app and get paid for the trip.
Which card have I used to receive money?
+
There are two options open for you. You can choose between using your personal debit card or The Uber Pro Card.
Can I have my own delivery bag?
+
Yes, it is possible if your delivery bag meets the necessary requirements. Learn about your state on UberEats official site.
Are there any UberEats driver promotions?
+
UberPro is a rewards program where you get points for your trips. You can use the link below to learn more about types of rewards.
