What safety measures does the Uber app offer?
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The "Follow My Ride" feature allows the traveler’s friends and family to know where they are and when they will arrive. To activate it, the passenger must tap the safety shield on the map and select "Follow My Ride." The app will then send a message to the specified recipients. This feature is useful for the passenger and driver responsible for the ride.
What devices and items are useful for a driver?
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Many highly-rated drivers say they keep certain tools in the car before driving, but local laws and restrictions may apply to them. These include a phone mount for hands-free navigation, a Bluetooth headset for taking calls (where permitted by law), a phone charger so you never run out of battery while driving, and an Uber decal (also called a sticker or trade dress), which is required in some cities.
Are promotions available when working with Uber?
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Go to the Driver app to stay informed about available Uber promotions. For example, Surge pricing: when demand increases, earnings for rides and deliveries go up. Quests offer the opportunity to earn extra pay for completing a certain number of trips. Boost+ provides additional money for each trip that starts in a promotional zone and is completed.
What do the color changes on the map mean?
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The colors on the map range from light orange to dark red. Yellow areas represent smaller earning opportunities, orange indicates high demand, and dark red areas indicate the highest demand.
How should a driver handle transporting people with disabilities?
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Uber expects driver-partners to comply with all state, federal, and local laws regarding the transportation of passengers with disabilities. Failure to accommodate passengers with disabilities violates the driver’s contractual obligations with Uber. Drivers are expected to accommodate customers using devices such as walkers, canes, foldable wheelchairs, and other mobility aids whenever possible.
Does a driver receive additional payment for reserved trips?
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Reserve riders pay a driver a premium for Uber Reserve trips as they need a reliable experience. An additional reservation fee and extra wait time are built into the Reserve fare. The Uber Driver app will notify the driver when it is time to go online and head to the pickup location for any Reserve trips they have accepted.
What is Uber Black?
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Uber Black is a premium vehicle option with higher requirements for drivers. To be an Uber Black driver, you must keep a star rating of 4.85 or higher, have commercial insurance, and have additional required documentation. The vehicle must be 6 years old or less, have a black exterior, black leather or vegan leather interior, seat at least 4 passengers in addition to the driver, have no cosmetic damage or missing pieces, have working windows, no visible stains, and operational A/C.
Does one insurance policy suffice for driving in different states?
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Not all insurance companies are the same, and as a result, not all states offer the same coverage. You need to understand your insurance policy and how the app's insurance works in case you ever get into an accident while working.
What should a driver do in the event of an accident?
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Uber cares about the safety of all users on the platform. If you are involved in an accident, first make sure everyone involved is safe. Immediately notify the police and call for an ambulance. Inform Uber about the accident so they can support you. The easiest way to report a crash is through the Driver app. Select the Safety Toolkit by tapping the blue shield symbol in the bottom left corner of the map, then tap Report a crash. Report what happened and submit your claim. Or to speak with trained support staff, choose Safety from the Help section of your app, then select Safety Incident Reporting Line.
What are the rewards of Uber Pro?
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Some of the rewards include a free Costco Gold Star membership for the first year, up to 25¢ per gallon discount on gas with Upside, and 15% off on select car maintenance services at Jiffy Lube. You can save on car maintenance through CarAdvise and have discounted health insurance plans through Stride, among many other benefits.