What are 2-way ratings?
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Partner drivers and users can rate each other (from 1 to 5 stars) at the end of each trip. Ratings are given anonymously, so neither partner drivers nor users can know the rating they received for a specific journey or from a particular person. Trips with low ratings are recorded, and users may lose access to the app to help protect the Uber community.
What kind of photo is suitable for being an Uber driver?
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A good profile photo must be clear and visible so the customer can identify you as the driver or courier. Your photo should have the following elements:
no hats or sunglasses (eyeglasses and religious garments are accepted);
full face and top of shoulders;
good lighting;
not blurry;
only one person in the picture;
the face is centered in the frame.
To minimize safety risks, the profile photo can only be uploaded once.
How can drivers and couriers track their earnings?
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The Uber app provides financial information for drivers and couriers. To track your earnings, tap the fare icon on the map screen, then swipe right and left to view your earnings.
What should you do if a passenger makes a mess in the car?
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If a passenger leaves a mess and you cannot continue driving because your vehicle requires professional cleaning, report it to Uber. Uber will review the incident and, in some cases, charge the passenger and reimburse you for the cleaning cost. To help assess the cleaning fee claim, you will need to provide two different and clear photos of the mess, a detailed receipt for professional cleaning services obtained within one business day of the trip, and submit the claim within three days of the trip.
If I own an electric vehicle, can I become an Uber driver?
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If your car has a hybrid or fully electric engine, you will automatically be eligible for Uber Green trips starting June 8, 2023. By choosing Uber Green, you help make your city more sustainable. Every Uber Green trip in a hybrid or electric vehicle emits at least 55% less carbon than a regular trip.
What is Uber’s environmental goal?
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By 2040, Uber aims to become a zero-emission mobility platform, where 100% of rides and deliveries worldwide are made in zero-emission vehicles, micromobility, or public transit.
What is UberX?
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UberX is the most popular vehicle option for drivers. To qualify for UberX, your vehicle must have 4 doors with independent passenger doors, 5 factory-installed seats and seat belts, working windows, and air conditioning.
Does one insurance policy suffice for driving in different states?
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Not all insurance companies are the same, and as a result, not all states offer the same coverage. You need to understand your insurance policy and how the app's insurance works in case you ever get into an accident while working.
How can you earn more with Uber?
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If you are already driving professionally, Uber Pro can help you earn at a higher level. Uber Pro is a rewards program inspired by drivers and designed to provide more money, savings, and profits. Exclusive rewards of Uber Pro include partnerships with EVgo Inc., the fast-charging network for electric vehicles in the United States, Shell company, Costco Wholesale, and even Arizona State University.
Can I use other apps besides Uber while working?
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Yes, and it is even advisable to do so. Use apps that help you make better decisions. This can include competitor apps to see what bonuses and guarantees they offer compared to your primary app, or downloading an events calendar for your city to know when it will be busy. Make the apps work for you, not the other way around.
