How can a driver receive better reviews?
+
Most passengers highlight several key factors they consider when rating a trip. Drivers should keep the car clean, both inside and out. Maintain a light and casual conversation. If desired, you can add some nice touches, like bottles of water or candies, for passengers to use if they need or want them.
Can an Uber driver also make deliveries?
+
Yes, you can be an Uber courier using either four-wheeled or two-wheeled vehicles. For car delivery drivers, you need an insulated delivery bag, a phone mount, a flashlight, and additional cup holders. To be a two-wheeled vehicle courier, get a helmet, an insulated delivery bag, reflectors or lights, a phone mount, plastic bags, and a flashlight.
What types of fares are there?
+
Fares can be per minute and mile. In some cities, you’ll receive a base fare plus additional money for the time and distance you drive. Your earnings are determined at the end of each trip based on how long and how far you travel. There are also Upfront Fares. In some cities, you can see how much you'll earn and where you'll go before accepting a ride. Upfront fares are calculated based on current traffic conditions, destination, and demand. If unexpected congestion occurs and the trip becomes much longer, the fare will increase.
Can a driver receive tips through the app and what percentage belongs to them?
+
Customers always have the option to leave tips in the app. Tips are 100% owned by the driver and are paid directly to them. You can go to the Driver app to view your tips.
How should a driver handle transporting people with disabilities?
+
Uber expects driver-partners to comply with all state, federal, and local laws regarding the transportation of passengers with disabilities. Failure to accommodate passengers with disabilities violates the driver’s contractual obligations with Uber. Drivers are expected to accommodate customers using devices such as walkers, canes, foldable wheelchairs, and other mobility aids whenever possible.
Where can I find eco-friendly vehicle options?
+
Visit the Uber Vehicle Marketplace to find more eco-friendly vehicle options, and compare a variety of suppliers and models side-by-side to find a solution that works for you. You can find it in your app by going to Account, then Vehicles, and finally tapping View Rental Options.
What is UberXL?
+
UberXL is a vehicle option for drivers. To qualify for UberXL, your vehicle must have 4 doors with independent passenger doors, 7 factory-installed seats and seat belts, working windows, and air conditioning.
Does one insurance policy suffice for driving in different states?
+
Not all insurance companies are the same, and as a result, not all states offer the same coverage. You need to understand your insurance policy and how the app's insurance works in case you ever get into an accident while working.
What should a driver do in the event of an accident?
+
Uber cares about the safety of all users on the platform. If you are involved in an accident, first make sure everyone involved is safe. Immediately notify the police and call for an ambulance. Inform Uber about the accident so they can support you. The easiest way to report a crash is through the Driver app. Select the Safety Toolkit by tapping the blue shield symbol in the bottom left corner of the map, then tap Report a crash. Report what happened and submit your claim. Or to speak with trained support staff, choose Safety from the Help section of your app, then select Safety Incident Reporting Line.
Can I drive drunk passengers?
+
Can I drive drunk passengers?
