How can I create an Uber account?
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Creating an Uber account requires a valid email address and phone number. You’ll also need to create a password and agree to the terms and conditions and our privacy notice.
Fill in your first and last name, phone number, and preferred language.
Once you have completed this part of the registration process, we will send you a text message to verify your phone number.
Next, enter your payment details. Adding a credit or debit card number allows you to automatically charge your fare after each ride.
Once you've provided this information, we'll send you an email to confirm your account registration.
Why did the error occur when adding payment methods?
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If the CVV number or billing zip code for your credit or debit card is entered incorrectly, you may receive a message about an error processing your payment after a trip.
Try removing the payment method, then add it again, making sure all info is correct.
If you continue to receive messages about payment errors, contact your financial institution to verify that your payment account is active and verified internationally.
Is there a difference in pricing for different types of rides?
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Yes, UberX is the cheapest type of ride, while Uber Comfort, Uber Black, Uber Select and Uber XL are more expensive ones. Rates could depend on driver rating or vehicle’s characteristics. As a rule, Uber Comfort rides cost approximately 20% higher than UberX.
Can you use both UberX and Uber Comfort?
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Yes, you can mix both types of rides to gain higher income. It is not obligatory to use only Uber Comfort, but still, prices for Uber Comfort rides would be higher.
Is Uber driver rating important for drivers' earnings?
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Yes, depending on the driver ratings, drivers can expect higher fares and higher and more rides thus increasing their earnings.
What is needed for higher ratings?
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To get higher ratings you should fulfill the following criteria: clean vehicle (such as clean windows and removed stains), being safety-minded (keeping the safety of your passengers the highest priority), being a polite and punctual driver, providing luxuries for your passengers (such as hand-sanitizer or tissues), be attentive to their mood (either they are talkative or not, do they want to listen to the radio, etc.) and help them with luggage.
How can you earn money faster?
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You can earn money faster by completing quests, boosts and streaks.
Is the Quest bonus available in every city?
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The Quest bonus is available in big cities with higher levels of demand for rides. If Quest is available in your city you will automatically see it in the Uber App in the “Earnings” menu.
Does the cancellation fee apply if the driver cancels the ride?
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Yes, if the driver has been waiting at the rider’s pickup location for a specific amount of time. Depending on the ride’s type, waiting time differs: for most Economy types it is 5 minutes, for most Premium types - 15 minutes, for Comfort types - 10 minutes and for Shared rides - 2 minutes.
